Privacy Policy

This Privacy Policy explains how Vrepairs (“we”, “our”, “us”) collects, uses, and protects your information when you use our website and doorstep repair services in Bangalore.

1. Who we are

Vrepairs provides doorstep mobile, laptop, and device repair services in Bangalore with genuine parts and on‑site technicians.

Legal entity name: Vrepairs
Website: www.vrepairs.com
Email: support@vrepairs.com
Phone: +91 9980 330 522

2. Information we collect

Information you give us

• Name and contact details (phone number, email).
• Service address and area.
• Device details (brand, model, IMEI/serial number, issues reported).
• Communication content (WhatsApp chats, calls, emails, form submissions).
• Payment information handled via our payment partners (we do not store card details).

Information we collect automatically

• Basic device and browser data (IP, device type, browser, OS).
• Usage data (pages visited, time spent, clicks, referral sources).
• Approximate location based on IP to route technicians.

Information from third parties

• Leads or bookings from platforms or ads (Google Ads, Meta / Facebook, Instagram).
• Payment status and confirmation from payment gateways or banks.

3. How we use your information

• Accept and manage your repair booking and doorstep visit.
• Diagnose issues, source genuine parts, and complete repairs.
• Send booking confirmations, ETA updates, invoices, and warranty details.
• Provide customer support by phone, WhatsApp, and email.
• Improve our website, ads, and service quality using aggregated analytics.
• Prevent fraud, misuse, or non‑genuine repair requests.
• Comply with legal, tax, and regulatory obligations.

4. Legal bases for processing

• To perform a contract (your repair booking and warranty).
• With your consent (marketing, certain cookies, lead forms).
• For legitimate interests (service quality, fraud prevention, analytics).
• To comply with legal obligations.

5. How we share your information

We do not sell your personal data.

• Technicians to complete your repair.
• Payment gateway providers and banks.
• SMS, email, and WhatsApp service providers.
• Analytics and advertising partners (Google, Meta) as per their policies.
• Law enforcement or regulators when legally required.

6. Cookies and analytics

We may use cookies, pixels, and similar tracking to run campaigns and measure performance through platforms like Google and Meta, in line with their advertising and privacy policies.

7. Data retention

We keep your data for as long as needed for booking, service completion, warranty, support, and legal or accounting purposes, and may retain anonymised data for analytics.

8. Your rights

• Access, correction, and deletion of your data (where applicable).
• Objection to certain processing or withdrawal of consent.
• Restriction of processing in specific situations allowed by law.

9. Data security

We use reasonable technical and organisational measures to protect your information, but no method of transmission or storage is completely secure.

10. Children’s privacy

Our services are intended for adults. We do not knowingly collect data from children under 18, and will delete such data if notified.

11. Third‑party links

Third‑party websites or apps linked from our site are governed by their own privacy policies.

12. Changes to this policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

13. Contact us