Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Vrepairs website and our doorstep repair services. By booking a repair or using our website, you agree to these Terms.

1. Service scope

Vrepairs offers doorstep repair services for mobiles, laptops, and supported devices in Bangalore city limits and selected nearby areas.

2. Booking and confirmation

• You can book via call, WhatsApp, website forms, or partner platforms.
• We may confirm device model, issue, and address before assigning a technician.
• Slots depend on technician coverage and part availability.
• We may reschedule or cancel due to traffic, weather, safety, or stock issues.

3. Diagnosis and estimates

• Quotes shared online or by phone are estimates based on the issue described.
• Final pricing may change after on‑site diagnosis.
• We take your approval on updated estimates before proceeding.

4. Pricing and payments

• Prices generally include parts and service charges unless stated otherwise.
• Any applicable taxes will be mentioned on the invoice.
• Payments can be made through supported modes like cash, UPI, cards, or bank transfer.
• Full payment is usually due after successful completion of the repair.

5. Genuine parts and quality

• We aim to use genuine or equivalent‑grade parts.
• OEM part availability may vary by brand, model, and age.
• Part grade can be confirmed with the technician at the time of booking.

6. Customer responsibilities

• Provide accurate information about your device and issue.
• Back up data wherever possible; we are not responsible for data loss.
• Remove SIM/memory cards and confidential accessories where feasible.
• Ensure safe access and a suitable workspace for the technician.
• Check the device thoroughly after repair before final payment.

7. Data and privacy

Technicians may need limited access to your device to test functions like calls, camera, and audio, but do not intentionally access personal content.

For more details, please see our Privacy Policy.

8. Warranty on repairs

Most repairs come with a limited warranty on parts and workmanship as per our Warranty Policy, which excludes new damage, liquid damage, misuse, or third‑party tampering.

9. Limitations of liability

• We are not responsible for pre‑existing or hidden issues.
• We are not liable for indirect or consequential losses like data or business loss.
• Our liability is limited to the amount paid for the service.

10. Device pickup and drop

• Some complex repairs may require service‑center processing.
• We provide an acknowledgement when we collect your device.
• Keep the acknowledgement safe until the device is returned.

11. Cancellations and rescheduling

• You can cancel or reschedule before the technician reaches your location.
• A visit or diagnosis fee may apply if significant effort is already spent.

12. Prohibited use

• Do not misuse the website or booking channels.
• Do not attempt to copy, scrape, or reverse‑engineer systems without permission.
• Do not submit false bookings or harmful content.

13. Intellectual property

All website content is owned by Vrepairs or partners and is protected by applicable laws. You may not reuse it without written permission.

14. Changes to Terms

We may update these Terms occasionally. Continued use of the website or services means you accept the updated Terms.

15. Governing law

These Terms are governed by Indian law, and disputes are subject to the courts of Bangalore, Karnataka.

16. Contact

Vrepairs
Email: support@vrepairs.com
Phone: +91 9980 330 522
Bangalore, Karnataka, India